About Us | Tully Medical Centre

We are a Private Billing General Practice.

We provide a comprehensive range of health services.

The experienced and highly-qualified team of Doctors

and Nurses practice only the latest in medical care.

And the friendly and always accommodating

administrative team will make you feel right at home

at our Practices.

Disabled car parking is available.

Please advise reception if you require a wheelchair.

Please advise reception if more than one member of the family is to see the doctor, so that extra time can be allocated to reduce waiting times.

Please notify reception staff of your arrival. We are an appointment based practice, however emergencies can be accommodated.

Not all appointment types can be booked online,

please call reception if uncertain.

Standard consultation appointments are approximately 15 minutes.

Some appointments may take longer and may need to include Nursing staff. This may include counselling, vaccinations, health assessments, or if for multiple or extensive medical conditions, or any procedures.

Any medicals (including pre-employment, TruckSafe, driving and insurance), Centrelink forms, and Advance Health Directives also will require extra time.

Please phone if a long appointment is required.

Failure to Attend

A fee will incur if a patient does not arrive to their scheduled appointment

or if an appointment is cancelled within

24 hours of your booked appointment time.

Toilets/Disabled Access is available at both sites.

Staff at our Practices strive to ensure that patient confidentiality and privacy

is maintained at all times in accordance with the Privacy Act.

All new patients are asked to sign a consent form

acknowledging and accepting our privacy policy,

allowing us to collect personal information to provide to

other treating doctors, Specialists, and hospitals in pursuit of patient care.

Smoking is NOT permitted at any of our sites.

Patient Travel Subsidy Scheme (PTSS)

is available if receiving treatment not available locally,

you may be eligible for the patient travel subsidy scheme.

Please see reception for more information.

For the hearing or speech impaired,

we engage the National Relay Service on 1300 555 727.

If you speak a language other than English, we can engage the

Translation and Interpreter Service on 13 14 50.

Doctor Availability

Unfortunately, not all doctors are available during all consultation hours.

Please specify with reception if you have a preference

and every attempt will be made to try to facilitate your request.

After Hours available call from Monday -Thursday 5 -11PM - fees apply.

Home Visits are available within 30km of the Practice - fees apply.

Please notify reception to make a request.

It is up to the doctor’s discretion as to whether they will home visit.

Results

Patients may call for straightforward results once they have been

reviewed by the Doctor and will be relayed by Nursing staff.

If this is not appropriate, the doctor will advise that a

non-urgent appointment must be made to discuss in detail.

Tully Medical Centre uses a reminder system via SMS

which aids in follow-up of results for blood tests,

cervical screens, imaging and immunisations.

Please advise reception if you do not wish to participate in this system.

Mission Statement

Our mission is to provide the highest standard of patient care

whilst incorporating a holistic approach toward

diagnosis and management of illness.

We are committed to promoting health, wellbeing

and disease prevention to all patients.

We do not discriminate in the provision of excellent care

and aim to treat all patients with dignity and respect.

Payment

Payment is required at the time of consultation.

Payment methods include cash or card.

Discounts apply to Health Care Card holders.

There is no out -of -pocket for DVA Gold card holders,

Over 75 Health Assessments, or GP Management Plans for

Chronic Disease with a valid Medicare card.

Please note that some procedures or treatments

may incur additional fees, and some are non-rebatable.

Staff will notify you of these in advance if they apply.

Workcover payments are the responsibility

of the patient until the claim is accepted.

You will need to submit your receipts to

your Employer/Workcover for reimbursement.

*Standard Consultation (<20mins) $92

With Health Care or Disability Card $82

Expected Medicare Rebate $42.85

*Long Consultation (20 -40mins) $165

With Health Care or Disability Card $153

Expected Medicare Rebate $82.90

*As at 18/02/2025. This is subject to change

Patient Feedback

Your opinion is important to us.

We are constantly striving to improve our services to our patients.

If you have any suggestions on enhancing our quality of service,

please do not hesitate to contact us

or use the feedback box at the reception desk.

Complaints can also be made directly to our Practice Manager

or through the Health Ombudsman on 13 36 46.

Our practice is committed to quality improvement

and is accredited with AGPAL.

Phone calls are triaged by reception.

If urgent they will be directed to the Practice Nurse or Doctor for assistance.

Alternatively, they may return your call as able.

Our nearest Emergency Service is Tully Hospital.

In the event of an emergency please contact 000.